Privacy Policy

Last updated: March 30, 2026

LocalNinja ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at localninja.io (the "Site") and use our Services. This policy applies to users in the United States.

By using the Site or our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you use our Services, you may provide us with:

• Contact information: your name, email address, and phone number
• Business information: business name, type of business, and Google Business Profile URL
• Payment information: credit card or payment details (processed securely by our third-party payment processor — we do not store your full payment information)
• Communications: any messages or information you send to us via email or through the Site

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device information: browser type, operating system, and device type
• Usage data: pages visited, time spent on pages, referring URLs, and clickstream data
• IP address: used for approximate geographic location and security purposes
• Cookies and similar technologies: see Section 5 below

1.3 Google Business Profile Data

If you grant us access to your Google Business Profile for our Services, we may access publicly available information on your profile, including your business name, address, phone number, reviews, photos, categories, hours, and posts. We use this data solely to deliver the assessment, audit, or management services you have requested.

2. How We Use Your Information

We use the information we collect to:

• Deliver and improve our Services, including profile assessments, audits, and ongoing management
• Communicate with you about your assessment results, reports, and service updates
• Process payments and send transaction confirmations
• Respond to your inquiries and provide customer support
• Send occasional marketing communications (you can opt out at any time)
• Analyze Site usage to improve user experience and Site performance
• Detect, prevent, and address fraud or security issues

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: trusted third parties who assist us in operating the Site and delivering Services, including email delivery (Resend), payment processing, and web hosting. These providers are contractually obligated to protect your data.
• Legal requirements: if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LocalNinja, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will do so within 30 days, except where retention is required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. These may include:

• Essential cookies: required for the Site to function properly
• Analytics cookies: help us understand how visitors interact with the Site
• Marketing cookies: used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

6. Your Rights

Depending on your state of residence, you may have the following rights:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information
• Opt-out: opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at info@localninja.io.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Site may contain links to third-party websites, including Google services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child-under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

LocalNinja
Email: info@localninja.io